The complexity of your dealer organisation is mainly determined by the number of business processes you have to manage continuously.

Every profit centre has main or core processes:

  • sale, ordering and delivery of new and used vehicles

  • sale, ordering and delivery of parts and accessories

  • planning, maintenance and repair of mechanics and bodywork

The support processes, such as the policy process, administration, HR, relationship management and purchasing, are essential for a balanced outcome. Keeping all these processes in harmony and aligned is a very complex task in a dealership.

Gear’s organisational training focuses on all levels of your company. At a strategic level, we discuss with the management how to define and design processes within the organisation as effectively as possible. This is based on the specific reality, in a mono-site or multi-site environment.

The starting point for our process training is ‘lean’ and ‘transversal’ thinking. By creating an internal ‘customer-supplier relationship’, we strive for a culture in which the traditional partitions between departments are done away with. This gives all the employees within the dealership a qualified view of the role that all the other processes play in enabling their own process to run successfully.

Every process has its own complexity and need for specific skills. No workshop functions without parts. No parts logistics process is effective without meticulous workshop planning. No vehicle is delivered successfully and profitably without clear pipeline management, from sale to order, preparation and delivery. Every process is initiated with the envisaged end result in mind. This will ensure the balance between profitability, operational efficiency, customer satisfaction and the satisfaction of your employees, as defined in the Balanced Score Card.

At Gear, the essence of every process lies in defining realistic standards at every stage. We work these out in detail with the participation of all employees. The process standards enable a faster insight into the causes of profits and losses. We work with the participants to put realistic and feasible steps in place to fine-tune process standards. ‘Retail is detail’. In its organisational training, Gear offers clarity, as details within and between processes will make all the difference. With this in mind, participants learn during the training how best to align standards and procedures.

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