Steering all dealer processes towards a balanced outcome is already a complex matter in itself. In recent years, the pressure on profitability and cash flow has increased even further due to market developments. At the same time, the purchasing behaviour of private and professional customers has changed greatly due to digitisation and faster access to information. Gear can help you to clearly identify the strengths and challenges of your organisation as a whole, and to define priority areas for improvement.
Based on your current results we spend the necessary time in your company and in the departments concerned and we observe the quality of the processes in real time using our years of experience.
Broadly speaking, we can work with you and your employees to explore the extent in which the policy process ensures the necessary clear vision, strategy and policy goals. We formulate advice on the effectiveness of the organisational structure as a whole, including the lines of management and governance. Together we consider the cost effectiveness of your organisation by analysing the quality of the job descriptions. We take into account optimum versatility in order to limit the vulnerability of the activities.
For the sales activities, we analyse the effectiveness of the sales staff across the entire range on offer. We therefore examine whether your company has the necessary strength to sell the full range of new and used vehicles, parts, accessories, equipment, branded goods, soft products and service, proactively. Pipeline management and customer orientation are measured in concrete terms with a view to optimising costs and maximising customer satisfaction, from sales to delivery. We analyse the quality of the work processes, resources and clear standards between all departments in order to plan results-oriented improvements in the sales activity that fit into your company’s set-up.
Active and central relationship management increasingly forms the cornerstone of this coordination between the dealer processes. We include the expectations and wishes of every customer in the analysis of the effectiveness of the service processes. Planning on an annual basis is standard practice to us. We work with the service and parts staff to analyse the standards for proactive planning and for monitoring maintenance, repair and targeted interventions, and take into account seasonal effects where necessary.
We conjoin with your team so that we can measure in real terms where we can make efficiency improvements with a view to optimising lead time and maximising the quality and profitability of the interventions. In practice, our advice commonly leads to viable changes within the organisation that entail dramatic improvements in results