Bernard has been a partner at Gear right from the start and, with his strong customer-focused attitude, has built up solid relationships with various loyal customers since the beginning. In his case, it is his eye for detail, the human dimension and his sensitive way of looking after customers’ interests which make his interventions so successful.
Specialisation & Experience: Training, Coaching & Consultancy
Retail management and business planning
Workshop and Parts organisation and management
Commercial and customer-focused attitude and behaviour
Process re-engineering in Sales, Workshop and Parts departments
Internal cooperation and professional relationships at dealer level
Defining Balance Score Cards in financial, market and operational terms
Development of strategic plans for dealers
Language skills:
Dutch
French
English
German